FAQS
Test Rides & Location
Q: Do you offer test rides outside of Melbourne?
A: At this stage, test rides are only available in Melbourne. We’re a small, independent brand and currently offer in-person demos locally while we grow. If you're outside Victoria, feel free to reach out — we’re happy to answer any questions, provide detailed specs, and help guide your decision remotely. And stay tuned — we hope to expand test ride locations in the future!
Q: Where and when can I test ride a Cloud bike?
A: You’re welcome to test ride at our workshop:
Address: 16 Kelvin Rd, Bayswater North VIC 3153
Test rides are available during the hours below. Booking ahead helps us prepare the right size, model, and setup — and ensures you get the best possible experience.
Test Ride Hours
Mon–Thu 9 am–12 pm & 1–4:30 pm
Fri 9–11:30 am & 12:30–4 pm
Sat–Sun Closed
Public Holidays Closed
To book a test ride, please email us at info@cloudbicycle.com.au
Build, Shipping & Warranty
Q: Where are Cloud bikes made?
A: All Cloud bikes are built and assembled in Melbourne. We source our frames from a highly regarded manufacturing partner in China and combine them with carefully selected components from trusted suppliers around the world. Every bike is hand-assembled and quality-checked here in Australia to ensure it meets our standards before it reaches you.
Q: How long does it take to build a bike?
A: Bikes from our range are typically built and ready to ship within 1–2 weeks from the time of order. We assemble each bike to order here in Melbourne and will keep you updated on the progress every step of the way.
Q: Do you offer shipping across Australia?
A: Yes — we offer fully insured shipping to anywhere in Australia. Bikes are packed with care and partially assembled, with minimal setup required on arrival.
Q: Do you offer a warranty?
A: Yes — our titanium frames come with a limited lifetime warranty against manufacturing defects for the original owner. Components are covered by the manufacturer’s warranty. We stand behind every bike we build — if you ever have an issue, we’re here to help.
Customisation & Builds
Q: Can I make changes to the standard build kit?
A: Yes — we’re happy to tailor the standard build to better suit your preferences. Whether it’s swapping wheels, changing cockpit components, or adjusting drivetrain spec, just get in touch and we’ll work with you to customise your build. Pricing may vary depending on the changes.
Q: Can I customise my bike build beyond the standard spec?
A: Definitely. If you’re looking to build a Cloud bike to your own spec — whether it’s a different groupset, wheels, cockpit, or something totally unique — we can help make it happen. We work closely with Creative Cycles Workshop, our trusted partner, to bring custom builds to life. Just get in touch and we’ll guide you through the process.
Fit & Sizing
Q: How do I choose the right size?
A: Our bikes come in a range of sizes to suit most riders. You can refer to our geometry charts, or get in touch and we’ll help recommend the best fit based on your height, riding style, and preferences. We’re always happy to help get it right.
Q: How do I know what size cockpit I need?
A: We offer a range of cockpit sizes — different stem lengths and handlebar widths — to help dial in your perfect fit. When you order a bike, we’ll work with you to understand your fit preferences and riding style, and make sure you get the setup that feels right from day one.