Shipping & Returns Policy

Shipping & Returns Policy
Cloud Bicycle Co
Effective Date: 2025

At Cloud Bicycle, we strive to provide a smooth and hassle-free shopping experience. This policy outlines our shipping and returns process for purchases made through www.cloudbicycle.com.au ("Website").

1. Shipping Policy

Processing & Dispatch

  • Orders are processed within 4 business days after payment confirmation.

  • You will receive a confirmation email with tracking details once your order is dispatched.

  • Custom or pre-order items may have extended processing times, which will be communicated via email.

Shipping Costs & Delivery Times

  • We offer standard and express shipping options within Australia. Rates are calculated at checkout.

  • Estimated delivery times:

    • Standard Shipping: 3-5 business days 

Lost or Delayed Shipments

  • If your order is delayed or lost, please contact us at info@cloudbicycle.com.au, and we will assist in locating your shipment.

  • Cloud Bicycle is not responsible for delays caused by external factors such as carrier disruptions or customs processing.

2. Returns & Refunds Policy

Returns Eligibility

  • We accept returns within 14 days of delivery for unused, undamaged products in their original packaging.

  • Proof of purchase is required for all returns.

  • Custom-built or modified products are not eligible for return unless faulty.

Return Process

  1. Contact us at info@cloudbicycle.com.au with your order details and reason for return.

  2. We will provide return instructions, including the return shipping address.

  3. Once received and inspected, we will process your refund or exchange.

  4. Refunds will be issued to the original payment method within 5 business days.

Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item is faulty or incorrect.

  • We recommend using a trackable shipping service, as we are not liable for lost return shipments.

Damaged or Faulty Items

  • If you receive a defective or damaged product, please contact us within 3 days of delivery with photos and details.

  • We will arrange for a replacement, repair, or refund at no extra cost to you.

3. Exchanges

  • If you need a different size or model, please contact us. Exchanges are subject to stock availability.

  • The return and reshipment costs are the customer's responsibility unless the item is incorrect or faulty.

  • We accept exchanges within 14 days of delivery for unused, undamaged products in their original packaging.

4. Contact Us

For any shipping or return inquiries, reach out to:
Email: info@cloudbicycle.com.au

Cloud Bicycle reserves the right to update this policy at any time. Please review this page for the latest information before making a purchase.

Cloud Bicycle Pty Ltd
www.cloudbicycle.com.au